Refund Policy
Effective date: December 1, 2026
Game and item purchases can be refunded within 14 days if something is wrong with them; otherwise purchases and tips are final. This policy is part of our Terms of Service.
Paid features are currently in testing and not open to the public. This policy applies once they launch.
At a glance
| What you paid for | Refundable? | Window |
|---|---|---|
| Tip | No, except duplicate charges, unauthorized charges, or where the law requires | n/a |
| Game purchase | Yes, if the game doesn't load or work as described | 14 days from purchase |
| In-game item | Yes, if the item wasn't delivered or doesn't work | 14 days from purchase |
| Accidental duplicate charge | Yes | 30 days |
When we'll refund a game or item
- The game doesn't load or is unplayable on a supported, up-to-date browser, and the problem isn't on your device or connection.
- The game or item is materially different from its description.
- You paid for an item but it never showed up in the game.
- You were charged twice for the same thing.
- We remove a game you bought for legal reasons within 14 days of your purchase.
We generally don't refund because you changed your mind, didn't enjoy the game, or used up a consumable item. We may refuse refunds where we see abuse, such as repeated refund requests.
How to ask for a refund
Email support@gamersubs.cloud within 14 days with:
- The email on your account, or the date and amount if you bought as a guest.
- The game or item.
- What went wrong.
Approved refunds go back to your original payment method through Stripe. Your bank may take 5 to 10 business days to show it. A refunded game or item is removed from your library. In-app refund requests are coming soon.
Please contact us before filing a chargeback with your bank. Chargebacks take longer, and accounts with fraudulent chargebacks may be suspended.
Buyers in the EU, UK and similar regions
You normally have 14 days to cancel a purchase of digital content. Because games and items are delivered instantly, at checkout you'll be asked to agree that delivery starts right away and that you lose this cancellation right once it does. That checkbox is coming soon, and until it is live, EU and UK buyers keep the full 14-day cancellation right. Your rights for faulty digital content are not affected either way.